How do I change the Access Coordinator for MARK?


    There can be a number of reasons why you many need to change the Access Coordinator - it could be that the previous person has left or is leaving the school, or it would be more suitable to be taken on by someone else. Whatever the reason, the best way to accomplish this is to ask the existing Access Coordinator to reassign the role to another teacher within your school where possible. 

    I'm the current Access Coordinator. How do I transfer the role to someone else?

    Login to MARK, and open up the Admin Hub (green icon in the top right hand corner). Select the green 'Teachers' tab:

    You can then either select an existing teacher to assign the role to, or create a new teacher account to assign the role to.

    Select the teacher you would like to assign the Access Coordinator role to highlight them, and click 'View teacher' in the bottom right hand corner:

    In the 'View teacher' window, select 'Access Coordinator' from the drop down list under 'Role'. Then, click 'Save':

    This will trigger an email to be sent to the user selected, to accept the nomination of the role. The role will not be transferred until it is accepted by the nominee.

    What do I do if our Access Coordinator has left our school? 

    If you are having issues reassigning the role to someone else, or indeed if your current Access Coordinator has left your school, our digital support team can help reassign the role to someone else on request. This change is instantaneous across our systems. 

    As this will require us to access your school’s account, in order to protect any sensitive data held within, we will need your consent to proceed. Please fill out our consent form using the link below, which will automatically be sent to our support team:

    Once completed you will receive a copy of the form for your reference and a second email which will ask you to verify your email address. After verification is complete we will then be able to proceed with your request - we aim to confirm completion via email within 24 hours of the form being submitted.

    Please note: our support team cannot transfer this role without this consent form being filled out and submitted to them. We cannot make any changes through a phone call or an email request, and our team will direct you to fill out the form. This is to ensure our compliancy with GDPR. 

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