Syncing your teachers


    The syncing screens will talk you through the general steps, but below you will find more in-depth guidance in syncing your teachers via your Xporter connection. After clicking 'start sync', the 'Teachers' panel will allow you to choose the staff members you’d like to import to MARK, and match them with any applicable records that already exist. 


    Please note that it may take up to a minute for Admin Hub to generate the full list of all teachers in your Xporter account. As all staff members will be shown, this may include non-teachers, or teachers that do not require access to MARK - you get to choose whether they get added to MARK or not. 

    Import new teachers

    Use the column on the right to tick the staff members you’d like to import/sync via Xporter, and thus be added to MARK. The button at the bottom, Untick all, will tick or untick all new teachers. As there will likely be a high number of teachers that do not require MARK access, all teachers are deselected by default.

    Sync existing teachers

    You may already have Teachers in Hodder Education Group’s Admin Hub, either because you use MARK, or another Rising Stars, Galore Park or Hodder Education online product. The system will automatically match any accounts already in the Admin Hub which are identical to ones in your Xporter account, but may not be able to match teachers if there are any spelling discrepancies. Teachers who have left the school may already still exist in the Admin Hub database, we would recommend removing these accounts first before beginning the sync process (see Checklist of key steps to follow before attempting to sync with your MIS).

    Teachers are listed in the order that they should be reviewed:

    Not matched
    These are teachers that exist in your Hodder Education Group’s Admin Hub but have no clear match in your MIS.


    To match a user with this status to an account in Xporter, select the row and then select ‘Match’. This will open a window that will allow you to search for and select a user from Xporter to match with: 


    Select the appropriate user from the list and then select ‘Match’.

     If there are is a large list of unmatched users, you can enter a partial name in to the ‘Filter’ box, which will look for users of that name within the list. Note that you will likely have a long list of unmatched users if there are a high number of teachers who have left the school but have not been deleted from the Admin Hub database. You can undo a teacher matched in error by clicking on the row and selecting ‘Unmatch’.


    New mceclip0.png
    These are teachers from your Xporter connection with no clear match in your Hodder Education Group’s Admin Hub. Unless you choose to match these teachers with an account in the Admin Hub, they will be imported as new users. You should check very carefully that there is no match with an existing teacher profile in Admin Hub to avoid any duplicate teachers being imported.

    May match mceclip1.png
    Please examine any teacher listed with a status of May match – these have been identified by the system as matching because they are a very close match – if the match is incorrect, select the teacher and then select the ‘Unmatch’ button, otherwise these accounts will be matched.

    Matched mceclip2.png
    These are teachers that the system has been able to match with reasonable certainty. We would still recommend a review of these accounts to ensure no errors have been made.

    Email addresses
    Every teacher logs into our sites using their email address and sets their own password via a link that is sent by email – so everyone needs a valid address.  If you have matched a teacher with existing account in your Admin Hub, then an email address will already exist. For newly imported teachers from Xporter, a valid email address must be specified.

    You can use the Batch create email addresses button to auto-generate email addresses for any new teachers you are importing according to your school’s email format.

    Please note that if you need to change a user’s email address after completion of the initial sync, this should be done via the Admin Hub ‘Teacher’s tab. This is the only field that can be amended via Admin Hub for users in a ‘Synced’ state, all other data can only be amended in your MIS, and then via your Xporter connection to MARK.

    Save and sync

    When you select Save and sync teachers, all ticked, new teachers will be imported into the Hodder Education Group Admin Hub or matched with their existing equivalents. All newly added teachers will be sent a welcome email allowing them to set a password.

    You are then ready to proceed to: Syncing year groups and classes

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