My diagnostics appear greyed out with an 'Access denied' message

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    As a learner if you are assigned further diagnostics to complete, yet these appear greyed out in your To-Do list, then you will need to contact your tutor as they will need to assign the full resource package to your account, as explained in the pop-up message you receive when clicking on the greyed out resources:

     

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    Once your tutor has successfully allocated the resource package to your account, the diagnostics in your To-Do list will appear in colour:

     

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