Deleting Teacher Accounts in Boost

Introduction 

This article will show you how to delete teachers in Boost. It will also show you how to cancel pending deletions if you've made a mistake. 

Deleting accounts is permanent and will remove the teacher in question from your school's Hodder Education account entirely, including platforms other than Boost. If a teacher needs access to other Hodder Education platforms but you do not want them to access your Boost account, revoke their access to Boost instead. 

Deleting a Teacher Account

1. Log in to Boost as the Access Coordinator.
2. Click the Admin Hub icon in the top right corner.
3. Find the teacher you want to delete in Teachers > With Access / Limited Access / Without Access. 
   • You can sort the teacher lists in ascending or descending order by clicking the headers. You can also search for specific users by typing their name or email address in the search box in the top right corner.
4. If the teacher is in With Access or Limited Access, select their record and click Revoke Access in the bottom left to move them to Without Access. 
   • Select users in bulk by clicking a record, holding 'Shift', then clicking another record further down. Select multiple users at once by holding 'Ctrl' and clicking multiple records.
5. In Without Access, select the teachers you would like to delete and click Delete Selected in the bottom right corner to move them to Pending Deletion. 

Once they have been moved to Pending Deletion, teachers marked 'Scheduled' in the Status column will be permanently deleted from your school's Hodder Education account after six months. 

Users marked 'Pending' in the Status column cannot be scheduled for deletion (e.g., because they are the Access Coordinator for another platform). Click the 'Pending' status to see the specific reason why they can't be deleted.

If it is essential for your users to be deleted immediately, please submit a GDPR consent form to the digital support team. Select the option to 'Delete users from my institution's account' at the top of the form. 

Cancelling a Pending Deletion 

1. Log in to Boost as the Access Coordinator. 
2. Click the Admin Hub icon in the top right corner. 
3. Go to Teachers > Pending Deletion. 
4. Select the teacher you don't want to delete and click Cancel Deletion in the bottom left corner.
   • Select users in bulk by clicking a record, holding 'Shift', then clicking another record further down. Select multiple users at once by holding 'Ctrl' and clicking multiple records.
5. A pop-up window will ask you if you would like to grant access to the teacher. Tick the checkbox and click OK to move the teacher to Teachers > With Access so that they can log in to Boost. Alternatively, leave the checkbox blank and click OK to move them to Teachers > Without Access to keep them on the system but stop them from logging in to Boost.